Introduction
Our Refund Policy outlines the conditions under which refunds will be provided for purchases made on our website.
Eligibility for Refunds
- Time Frame: Refund requests must be made within 30 days of the purchase date.
- Condition of Items: Items must be returned in their original condition, unused, and with all original packaging.
Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Custom-made or personalized items.
- Perishable goods such as food or flowers.
- Downloadable software or digital products.
Refund Process
- Initiate a Return: Contact our customer service team to initiate a return. Provide your order number and reason for the return.
- Return Shipping: You are responsible for paying the return shipping costs. Shipping costs are non-refundable.
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Processing Time: Approved refunds will be processed within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item, please contact our customer service team. Exchanges are subject to the same conditions as returns.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: [email protected]
- Phone:
Thank you for shopping with KissCat.